The reliability that Demontech has is incredible. Ever since I signed up, I have not experienced one single second of downtime. For a shared hosting provider this is incredible.
I can say the support is one of the most important things to look at when selecting a webhost. I'm very impressed with the fast and professional support provided.
Pricing is well-balanaced, their features are unique and free tools are great.
They get an A+ for running their business with a good product and unmatched customer support.