On February 2,2020 my credit card was charged by KIWI in the amount of $3149. 59 for a round trip Boston-London-Minsk-Paris-Boston, three passengers, July 7 - July 22,2020. Kiwi booking # *******.
The flights were canceled by the airlines and I paid a fee to KIWI for expedite refund on June 11,2020 (that fee was partially refunded by KIWI on February 19,2021).
On November 19,2020, KIWI reported to me that two vouchers had been issued to me by Belavia (total $422.42) - it was impossible to use it as their existence was repeatedly denied by Belavia itself and the vouchers were valid only until the end of 2020 according to KIWI.
On December 8,2020, I received a refund of $1543. 06 from KIWI.
There has not been any attempt by KIWI, real or otherwise, to refund remaining $1184. 11 despite my efforts.
I. A., USA