ide d.

I had ordered 2 bags online from Dooney & Bourke website during Thanksgiving time. The day I received it, I saw that one of the bags was significantly reduced in price. I called customer service asking if I can get the reduced price since I had just received it. They said "no" and that I had the option to return it and purchase the same bag at the sale price. I explained that would mean that I would have to pay a $10 shipping fee to return the one I had, then pay another shipping fee for the new purchase since my order was not high enough to warrant free shipping. Other stores and websites have always given me the difference when this happens. I explained, why would they want a customer to go through the trouble and expense of that when they can just easily refund me the difference in reduced price. They told me that Dooney & Bourke is not out for money but for quality service, and that he will refer me to their complaint department. And that I would receive an email about their decision in about a week. The email said that I will not be reimbursed the difference. I believe that they never intended to consider my complaint, but that the operator just wanted to quickly finish up the conversation with me. I understand they are for profit business, but this is plain bad customer service. I returned the bag. I will never buy Dooney & Bourke again.