Ibrahim A.

I want to claim here about the bad service and the bad treatment of the customer service employees. Yesterday I contacted the number *******289 lady answered me I gave her the order number and I told her I want to return back the laptop who I purchased on fifth of may because I find cheaper price 240 $ more less and it is more higher spespifcation as showing in the attach photo the lady told me she is not the responsible person and she will forward me to the responsible department I wait on the phone 1 hour and 15 minutes and after that lady answered me and she said that I must make appointment! If I want to return it! I told her please help me because I don't know how to do appointment and she ask me to wait on the line I wait for 40 minutes after that I hear answer machine said goodbye! I recall the same number agian and I talked to man and I told him what happened to me and in not respected way he transferred me again and I wait for 1 hour and 20 minutes and body answer me and the phone cut suddenly! After that I recall for the third time and I told the employee all the story and he told me he will transfer me to the return department and I asked him please do you think someone will answer me or will happen the same what happened to me he said he will be sure that someone will answer me. And also after waiting 1 hour 40 minutes the phone cut! I strat to find another number which is *******259 and this time one employee was not respected at all he talked in strong way and he close the phone in my face I recall agian and I told the employee what happened to me And he said sorry for inconvenience and he transfer me and the waiting this time was 2 hours 6 minutes also without any benefit I tried to find the claim department number and I found which is *******778 and I shock when I told the man the story he was very taffeta and he told what you want without any respect then he transferred me before finishing the conversation! I opened the reviews of best buy and I saw many people have the same problem and bustbuy have 1.4 stars and I am very surprised I believe it must be - 1.4 start. Look like the administration is very very weak and careless that is why I not hope even someone will help me in this bad company but I will try may be there is someone good in this ugly company I ask here the Manager or the supervisor of bestbuy to call me on my phone number *******818 so I can submit my claim for the not respected treatment from the customer service and the operator of best buy i spend more than 6 hours on the phone also I ask here to return back the item I bought showing below all the order details which I find the same laptop with cheaper price 240$ and better specification and I will put very bad review and will be sure to ask all my family and my friends to do that I believe this is the worst company in the world not only in the United states.
Avoid this ugly bad company