I X.

I thought after Hermes was rebranded as Evri, that they would draw a line under the horrendous experiences suffered by thousands of customers (including myself), that they would have learned from the mistakes of the past and with a theoretically clean sheet they would rebuild business to be reliable, efficient and pleasant to work with. In reality it turns out they have done the exact opposite. Their systems and staff continue to perpetuate the characteristic Hermes nightmare born of incompetence, lack of empathy, willingness to misinform, lie and basically fail to provide the service they puport to offer whilst all the while making the experience as annoying an unpleasant as possible for their unfortunate victims. I am still waiting for the parcel they assured me was being delivered during a 2 hour slot four days ago, and then again the next day, and then some time later that day, then again some random time yesterday and now today it seems they might deliver it or they might not, I think probably not because the tracking today indicates that it it is not even on it's way. I suppose this is a little bit better than been told it definitely will arrive today and then nothing (as has happened on all of the past 3 days), but it is still frustrating, especially as there is now no other good day to deliver it. I contacted them and was told I would get a reply within a few minutes. They eventually replied the following day saying they would contact me the following day and then they did the same againafter whilst completely failing to achieve anything other than to tell me that the parcel is larger than they thought it was (it's probably about 1 metre long - and presumably exactly the same size it was a when they collected it last week). It has since proved impossible to contact anyone or get even a vague idea of when the parcel is likely to arrive now, if ever! They clearly have deliberate policies in place to make things a awkward for customers as possible. Apparently they don't actually have a suitable vehicle available to perform the delivery but they will not even allow me to go and collect the parcel from the depot. They even informed the sender of the parcel, and me that they completed the delivery of the parcel to my address four days ago, which is simply a lie.

I'm sure some people get their parcels on time, though I have yet to hear of anyone who has had a good experience with Evri. Why even have tracking if it is completely inaccurate and unreliable?

I am writing this to tell you that Evri has proved to be unreliable, unprofessional and uncaring. They have cost me money and time so I hope this costs them the customers they don't deserve, as well as protecting those potential customers from having to suffer the disgraceful unprofessionalism of these cowboys. I suppose they might be a good delivery service for compulsive gamblers who enjoy the thrill of waiting and waiting, and guessing whether tracking information is truth or lies or whether or not their a parcel will arrive today or ever!

Update: At last a glimmer of concern. Evri have been in touch to assure me that they have undertaken an extensive search for my valuable parcel. Unfortunately they have concluded that they have "mislaid" it. They have no idea where it is but they are sorry!

I bought an item on Amazon at what looked like a good price. They then delivered the wrong product. Whether this was deliberate or not I don't know, but it certainly wasn't my fault.

I returned the item using the return process on the website. Then, against my wishes, I had to install the Amazon app in order to contact them to stress that I still wanted the item, not a refund. (I don't know how I could have contacted them if I didn't have a smartphone but the website said I needed to install the app.) The price had gone up (a lot) since I placed the order so wasn't going to place a fresh order for the item, I just wanted the item I ordered at the price I had already paid.

During the first, and numerous successive communications with them, their various passive aggressive Customer Services staff were rude and/or failed to understand the situation and lied to me on more than an one occasion. It turns out that this is standard procedure in Amazon.

Ignore their slogans and deluded visions, Amazon is a company with little regard for the law or your consumer rights. They just do whatever suits them. They are technically in breach of a contract of sale to me by demanding more money in order to fulfil the order and it looks like my only recourse is legal action.

Don't get me wrong but I have bought lower value items before from Amazon and things have generally been ok but this incident has highlighted the fact that Amazon is driven purely by profit. They don't give a rat's rear about customers, or anyone else. I have spent many hours trying to explain this simple matter to Amazon's Customer Services staff without success. They just pretend that it is impossible for them to fulfil my order, even though they still have at least eight in stock (and I only ordered one). Now it looks like I will have to take legal action to get fair treatment. Amazon would very nearly have got a 5 star rating from me but now I know how they are happy to make their customers suffer when THEY fail I am deducting 4 stars.