Ian S.

Since Home Away took over Owners' Direct, the service has declined rapidly. The reviews from people booking are damning. From an owner's perspective, I can see no reason for HA to keep the deposit, which clients pay to secure a stay in an apartment/villa, for months before transferring it to the owner's bank account - other than pure greed of course to maximise the interest on their money. Surely the deposit is the owner's. It was when the company was Owners' Direct. Also, clients are complaining to me about the email system. They want to be able to contact the owner directly rather than through this third party system that does not actually work well. Although I have a villa listed with HA, I would recommend that clients look elsewhere as this is not a company I want to do business with any more. I'll be taking my villa off the list when my current subscription ends and will take great pleasure in explaining why I am withdrawing. Try AirBnB instead!

I was told over the phone by the Holiday Rentals marketing company that if they did not provide me with one booking in the year that my annual subscription of approx £80 would be refunded.

No booking from that company during last year and no refund. Still waiting to hear form their marketing company as promised in an email from Holiday Rentals - not confident that will ever happen.

My advice would be to advertise through other sites as this organisation obviously employs dubious marketing strategy.