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1 Review by ian




Truly one of the worst experiences I have had buying ANYTHING online. Got a Groupon for this merchant and put in my order on 08/31... they finally shipped my package today (10/19). After emailing them on 09/17 I received a reply that due to the high volume of business received from this groupon, there was a delay in shipment but everything would be shipped out the next week at the latest and shipping would be upgraded for free to Priority Mail. That week came and went... no package, so I sent another email... no reply. I had sent 3 more emails since the end of September and placed one call to their customer service number (at which also no one answered or called me back) and never received any sort of response. After finally threatening to take further action I received a tracking number today... no note with an explenation or apology, refund... nothing. This must be the longest it has ever taken me to get an online irder and the WORST customer service I have ever received anywhere."

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