- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased a high quality Keter Fusion 757 Composite Shed from Home Depot Canada on March 14,2015 for ~$1240 CAD. The shed has a 10 year warranty. The door hinge pin wore down from normal opening and closing of the door, which is a common defect of this shed reported frequently among consumers (FN CL, and FN C1 are the failed components). I've contacted Keter with photos, receipt, proof of purchase, over 12 times across four months. Each call, they tell me to wait for my approved refund. There is no follow-up or refund. They do not manufacture the parts I need, so can't send parts to fix the issue. It's been ~3 months of chasing Keter customer support. A warning for others who might purchase from this brand, that while they are courteous to speak to and easy to reach, they don't follow through on refunds or issue resolution.
Tip for consumers:
I would think about purchasing a different brand.
Products used:
I purchased a high quality Keter Fusion 757 Composite Shed from Home Depot Canada on March 14, 2015 for ~$1240 CAD. The shed has a 10 year warranty. The door hinge pin wore down from normal opening and closing of the door, which is a common defect of this shed reported frequently among consumers (FN CL, and FN C1 are the failed components). I've contacted Keter with photos, receipt, proof of purchase, over 12 times across four months. Each call, they tell me to wait for my approved refund. There is no follow-up or refund. They do not manufacture the parts I need, so can't send parts to fix the issue. It's been ~3 months of chasing Keter customer support. A warning for others who might purchase from this brand, that while they are courteous to speak to and easy to reach, they don't follow through on refunds or issue resolution.
Ian hasn’t received any votes.
Ian hasn’t received any thanks yous.
Ian doesn’t have any fans yet.
Ian isn’t following anybody yet.
Empty.
