ian d.

WORST EXPERIENCE EVER!
We entered the shop mid january 2020 we were looked after brilliantly through out the order process although it tooks a while to find any staff in the shop but when we did we were dealt with the store mnager as other staff had not turned up or were late, my wife and I decided on a otteman bed mattress and head board and was told that it would be at least a three month wait which my wife and i were fine about... we left the showroom and i immediatly left a google review saying how happy i was.
Around end of Febuary we were contacted by Benson for beds to say the bed was in STOCK and tht they would like to deliver new bed and collect old bed/matress on the 02/03/2020 ( we had paid to have all of the old bed removed) We were excited our new bed was arriving. We recived a call which i missed which went to voice mail and it basically said the bed had been delayed and would not be with us until the 10/03/2020... NO PROBLEM i thouht its not the end of the world. Along came the 10th March and my wife took the day off work and we had carried our old bed downstairs and put it in the green bag as advised, my wife thought as it got closer to midday bit weird not had a call yet, so called Benson for Beds in Milton Keynes and was told that the bed had been delayed until 24/03/2020, they were very sorry that noone had called us to tell us that the bed had been delayed... this was unacceptable as my wife had lost a days pay at work so asked to speak to the manager... after a little while we got through to who was supposedly a manager called LEO, he also was very apologtic and said that he would get his head office to call us and give us something as compenstaion... no problem we thought... this called never arrived... I emailed the complaints team and got an email back to say that someone would be back to us with 48 hrs. GUESS WHAT THIS NEVER HAPPENED EITHER... then COVID-19 struck and i held off with the complaint and we were again very understanding when B4Bs told us that they have to cancel the delivery... NO WE TOTTALLY UNDERSTAND... we move onto around the begining of May... we were contacted by WAKAS and was told great news beds in stock we can deliver 13/05.2020.>I asked him are you 100 percent sure the bed is defintaly coming and you have the full order including collecting the old bed... YES THE ORDER WILL BE THERE IN FULL... 12/05/2020 we recive a text saying the delivery will be with us between 12 and 5 OH ITS HAPPENING WE THINK...( we had spent over 1000 on this bed)... My wife then noticed that there was something missing off the order. THE NEW MATTRESS FOR THE NEW BED! She had had a missed call from a strange number earlier on in the day had tried to call the number back but no reply and checked to make sure that there was no voice mail left, there was not, She then called this am at 9am and got through to WAKAS again... oh he said in the notes it says Rebecca at the warehouse called you yesterday and left a voice mail to tell you the mattress would be delivered later (no date that they could give us.) We asked to speak to a manager as by now the patience had worn thin... we were put on hold while WAKAS got hold of his manager... he then came back to us and told us the manager refuses to talk to you or discuss this with you for 24-48 hrs... I work for a large motor company and have to deal with compliants all the time... THIS I FOUND DISCUSTING... I WANT TO POINT OUT THAT WE ORDERED THIS BED IN JANUARY BEFORE COVID-19 HAD ARRIVED AND WHEN B4BS CANCELLED THE DELIVERY WHEN COVID HAD ARRIVED WE WERE VERY UNDERSTANDING BUT THIS HAS NOW GONE TOO FAR.