Iana K.

I don't know if this is same location and department who were in charge of performing service for me but I have to tell this about Asurion. We had a leak problem with our dishwasher. It was dripping, just few drops during a cycle. The guy who came did something to it and said it should be good. No it leaks like huge, so we can't use it. We had to create another claim with the manufacturer and they sent us to Asurion again. They made an appointment but no one showed up and didn't even call! Bad service, unprofessional technicians, disrespectful attitude. We have to use them because it's the manufacturer's choice. If I ever have to choose, I'll never deal with Asurion.

My highest recommendation is no go with invitation homes. This company does everything to get maximum money and make minimum efforts. Their maintenance comes just to pretend they do their job. Our AC problem was never fixed when we had 78-79 degrees at home minimum with 93-95 outside. They were just telling it was normal for all acs to work this way. At winter time our electricity bills were over $400 because the heater wasn't working properly.
When we moved the house was not clean neither inside nor outside and for our complaints they said you'd better clean it yourself, then they said they'd do something to it but never got back so we cleaned everything ourselves. When the time came and we moved out they charged us every possible fee they could even if the house was left in a better condition. They ignored our request to vacate and then charged for late notice - ridiculous. They charged us for lawn mowing even though we mowed it a day before. They charged us for leaves blowing - though the pavements were clean the day we moved out. It was windy and rainy and leaves normally get back overnight when it's the weather especially when the house is under a lot of trees. Every possible charge was applied no matter how we left the house.
Total disappointment with this experience.

I've placed an order and never got a reply, order status was never changed more than a week ago, always processing. Support doesn't reply either on the website or via email. Definitely fraudulent.