I cannot rate the service as they never even collected my car on the agreed date despite them sending numerous emails and texts promising to. Could not get through to customer service line so cancelled and made alternative arrangements. Still no contact from them two days later so I tried again. Thought I would beat the system by picking the option for premium customers, took 45 minutes to answer. Was promised a refund in the next five days but it took them seven to even process it then another five to come through. DO NOT USE. Only getting one star because I cannot give zero.