Iain B.

DIRTY SHEETS IN HOLIDAY COTTAGE, ELTERWATER

A warning about disgusting hygiene & cleanliness we experienced at GOOD LIFE LAKE DISTRICT COTTAGES.

There was human faeces in the shape and position of somebody's bum cheeks where they obviously sat on the white duvet cover. It is preposterous that the company tried claiming it was caused by the laundering process and refused to accept it was a human deposit but nevertheless it is totally unacceptable that it was left in this way?!? Also, when we removed the duvet cover, the duvet itself was covered in dirty marks and to cap it all, when we removed the sheets at the end of our stay we found that the mattress protector was ripped (although apparently they had "replaced the duvet, sheet and protectors"). Surely any reputable company would make more of an effort when changing the bed after my complaint to ensure that replacements were good quality rather than old and tatty?!

You can see for yourself in these photographs the poor level of cleanliness and hygiene.

I was also appalled at the poor communication, including an insulting initial offer of compensation ("£50 as a voucher for another booking with The Original Cottages or The Good Life") and a refusal to escalate my complaint hence I had to search companies house and other online sources to track down the Company Secretary and Chairman (neither of whom have replied to or even acknowledged my complaint to date).

I will never use Good Life Lake District Cottages (@goodlifelakedistrictcottages) or their parent company The Original Cottage Company Ltd (@originalcottages) or the Holiday Home Management Company Yorkshire (@holidayhomemanagementyorkshire) who appear to manage these cottages.