Made the mistake of going to these people as a google search brought them up and they looked legitimate for a copy of birth certificate for my son. Granted the government don't make it easy to find out how to get a replacement certificate but when you do find it then you find that 1) it is less than 60% of the cost of going through these fraudsters and 2) much quicker. Having found that my local registry could issue them cheaper to me I contacted UK Official Services to cancel my order only to be told that it was "in the system" and couldn't be refunded. I checked their website to track the order which said that nothing had happened to date so queried the legality of their refusing to refund the contributions. To add insult to injury the local registry office delivered my copy of the certificate today and I only ordered it yesterday. Not only are UK Official Services a rip off they are also clearly inept.