I ordered 2 items from their website as they offered the best price. Halfway through their stated "7-15 working days" (standard mail service option) for delivery I contacted them to ascertain the whereabouts of the items. I was then advised that they were being sourced from the UK (and not from NZ or Australia) and were still in transit. Once the 15 working days were up and I still hadn't received the items I again inquired as to their whereabouts, only to be asked to supply my delivery address, which was exactly as it was on the original order. I've also made it clear to them that nowhere on the webpages advertising the items I purchased does it have a rider stating that the goods may be sourced outside of NZ and Australia. If I'd seen that on the website I wouldn't have purchased from them.