American Airlines contracted Verify (Daon parent company - Tom Grissen, CEO source: CNBC), for prerequisite booking requirements. For using the ap, the customer is promised a faster experience through the airport and in boarding. The app has a four step check list. Step 1: A profile photo. Must be taken with your camera. A passport photo was tried, the front camera on the smart phone is the only camera enabled, and, the app is smart enough to know it is a two dimensional image and will not take a picture of a photo. Steps 2,3, and 4 cannot be viewed ahead of inputting data. The whole checklist cannot be seen prior to starting with taking the photo. The bigger question is: Why? A suggestion of a readme file in the app that shows the whole process was made, also requested, with the Verifly reply: "We cannot show you these screens prior to you filling each prior step." Not even in a flat faq instructional file? Stumbling on this issue then brings the suspicion of another question: What is Daon's business model where they are creating review for their verify app? This quesiton was ignored by Verifly support. The airline has your information, as does two governmental agencies for the international flight, what does Verifly is the fourth, what does Daon with this info? (If the product is free, you are the product. Your information is the profit generator.) Lastly, once the flight is over, Daon claims your information is deleted a year after you delete the ap. Based upon the issues already mentioned here, this user doesn't believe the last statement is very trustworthy. Any company that doesn't fully disclose answers to these issues proactively, has something to hide, and it isn't to the user's benefit.