DONT BUY FROM HERE... I wish I read this before i spent $44.99 but anyways people who are stuck can try contacting Norton. I did and they were great about it and gave me a new activation key for my Norton 360. Also, there is a website that paypal gave me www.ic3.com, please go ahead and file complants against them wherever you can so that they no longer cheat people. Paypal does not cover this as it is not physically shipped... umph