When I ordered from centercaps.com, I wasn't skeptical about the sight at all. The website appears to be reputable, and they appear to have almost any cap for any brand. I ordered from them without looking at a single review, which I thought I would regret after I read what people had to say about them. After I read the reviews, I found myself nervous and uneasy because of the slander I was seeing, so I emailed them for a tracking number to ensure that my object was indeed in the process of sending. While they failed to provide me with a tracking number and only sent me a reply saying that my item was in fact on its way, the process ran considerably smooth. All I purchased was a centercap for my Volkswagen, and while I'm sure the size of your order definitely influenced your experience, mine was positive over all. The item I received was gently used, just like the description said, and had a few small scratches, which I didn't mind. They were only one day late on shipping (they claim it takes three days, it took four for me). Not a terrible experience at all. Leave it up to the people of the Internet to scare the $#*! out of you.