Humphrey P.

Two things are featured on the Hostwinds home page, and throughout the web site. First prominently shouted is 60 DAY MONEY BACK GUARANTEE; also loudly proclaimed is 100% SATISFACTION GUARANTEE. In my experience neither is true. The boldness of Hostwinds makes me wonder from which orifice the wind breaks.

I was lured into signing up with Hostwinds, and within a few hours, it was clear that the plan I subscribed to could not provide the PHP version I craved. So I requested that Hostwinds cancel and refund.

Here is where Hostwinds gets weird. The response I received was that unless I spake the words "I confirm the cancellation of: Product: Basic Reseller and more descriptive information. Hostwinds would not cancel or refund. Mind you, the words please and cancel have not meaning or significance. One must chant the mantra of cancelation verbatim according to the dogma of Hostwinds, or the great host of wind will not smile upon you. How silly. My reply was then and remains I accept and adopt the dialog provided, without reservation or omission.

Not good enough the great Hostwind spake! Be cast out of our presence. Well thats effectively what they said after I disputed the charge upon the basis of Hostwinds offer of refund and satisfaction. Sad one must go to extremes when a business prefers to hold a pittance hostage instead of exercising the promise they held out.

If your issue has not been resolved by Best Buy then please consider opening a complaint with the BBB. Best Buy complaints are handled by this office:
BBB of Minnesota and North Dakota
220 South River Ridge Circle
Burnsville, MN *******
The BBB website is: https://www.bbb.org/minnesota/
Communicating (or attempting to communicate) with Best Buy can be frustrating, condensing, and devoid of any actual interest in resolving issues to your satisfaction. The Company does have what they term the Executive Resolutions Team. You cannot contact this unit directly unless you know the name of an employee member of the Team. ERT in the words of BB handles:
Our Executive Resolutions Team addresses any complaint filed with the Better Business Bureau, any email sent to one of our executives, any letters address to our executives that are mailed to us here at our Corporate Headquarters, or any calls to our Corporate Switchboard where the caller is requesting to speak to a specific executive by first and last name.