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Hugo N.

  • 2 Reviews
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping

Member since March 2017

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    363

Review Distribution

2 Reviews by Hugo

3/9/17
This is a very simple but unfortunate set of events.

- I ordered a screen for a Xiaomi Mi 4c.
- They send a faulty product. The cable for the digitizer connector is torn apart, and the connector is not there.
- Some back & forth messages, sending photos, the Customer Service just do not caring. They even suggested that it was the customs or me who broke the product. Of course the package was sealed.
- Their only option to fix their mistake was: me sending the screen back so they could check "if it's ours". Really? I would pay 20 (the screen was 34) to send back something that they just sent to me, to check if it's theirs?!
- And of course, if they do a mistake again - why wouldn't they? They never admitted this mistake in the first place - it's me losing even more money.

To sum up: they send a faulty product, they don't believe me when I say the screen connector was broken, but they want me to trust them. Again.

Thanks for making me lose a lot of money, Dragon-TT. See you never again!

Tip for consumers: Do not buy from this site.

3/1/17
This is a very simple but unfortunate set of events.

- I ordered a screen for a Xiaomi Mi 4c.
- They send the incorrect one.
- A lot of back & forth messages, sending photos & videos countless times, the Customer Service just do not caring and tooking ages to reply, even when they said they would reply after some days.
- Finally they made me an offer of 3 options:
- "GearBest money" (as if I'm gonna buy from this store ever again!)
- 10$ in my bank account (bear in mind the screen alone was 35)
- a screen replacement (if I send back the incorrect one, of course, and that would have me paying at least 20 just to send it back). And of course, if they do a mistake again - why wouldn't they? They never admitted this mistake in the first place - it's me losing even more money.

Thanks for making me lose a lot of money, GearBest. See you never again!

EDIT: After they saw the review, they decided to refund the full price of the phone (35). Wich is better than 10$, but still far away from the 105 that I spent on this. It was an improvement, but still: it was not my mistake, and I lost time and a lot of money.

Tip for consumers: Do not buy from this site.

lilyl19
Lily L. – Gearbest Rep
Dear Hugo,

Thank you for placing an order with us.

We are sorry to hear that we sent the incorrect item. We try very hard to ensure that you receive your order in pristine condition.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,

Gearbest.com

Hugo Has Earned 11 Votes

Hugo N.'s review of Dragon-tt earned 4 Very Helpful votes

Hugo N.'s review of Gearbest earned 7 Very Helpful votes

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