Hugo H.

My original review did not start well at all. But after a rough start, I am extremely happy with the service that I received from FreeShipping.com.

I am perplexed that there are still great companies out there like Freeshipping.com that take the time to listen to their customers and do right when it is fair and possible. After my original review, Freeshipping offered me a full reimbursement for the eight months my credit card was charged. This is more than fair because I never used FreeShipping.com and I never applied for any rebate while I accept responsibility because I should have noticed this charge from the first month but I took 8 months to figure it out.

I am sure that if it was any other company, I would have most likely never been contacted and if I was, it would have been in the form of a simple apology for any misunderstanding. This was not the case with Freeshipping.com, as they went far beyond than what I expected. After receiving my refund, I know that they believe in what they are offering to their customers and are not out there to take advantage of anyone, as perhaps I may have implied in my original posting. I didn't know better.

Perhaps the only thing that they could improve is to think of better ways to grow their customer base. Many times it is better to grow slow but with customers that are actually into their service than too many that may end up signing up lured by a different product (in my case, I wanted to get a free sample of Amora coffee). These type of customers (like me) will most likely not know about the service Freeshipping is offering and will later dispute charges they were unaware of.

Having said all the above, when I have a bit of time, I will see if I can use Freeshipping.com in the future because I believe that companies like this should be given all chances to be successful.

Thank you Freeshipping for listening and helping me. I appreciate that.

It may be cheaper than others but I am not ordering from them again. The first time I ordered from EntirelyPetsPharmacy, it was very complicated and they were very slow at processing my order. Overall it took EntirelyPetsPharmacy 9 full days to ship my order. The second time I ordered from them, it took them 3 days to fill my order which is much better but I had to call them after they sent me an email saying that they were waiting for approval from my vet (same story as my first order). This was a refill, so I thought the order didn't need my vet's approval. The attendant was rude and he patronized me. "For your future reference, check if your prescription has refills", he added in a very condescending way (yeah, because I am so stupid and I need you to future reference me!). While I understand what he was trying to say, that is not the way you speak to any customer. Second, they claim to fax a requirement to your vet within one hour of receiving an order. This isn't true, they take days to do it (2 days in my case). Maybe all he had to do was apologize for sending the fax request to my vet 2 days late and that they were working on improving their service and that they valued my feedback and hey, here is a coupon for your next order for your inconvenience (not necessary but that is what customer journey experience is all about: customer loyalty). I was nervous because the first time I placed an order with them, I was forced to do a small refill somewhere else since I could not rely anymore on EntirelyPetsPharmacy's timing (so my pooch's medications ended up being much more expensive). While perhaps other pharmacies will be challenged too, I just can't endorse establishments that treat customers as if they are dumb, stupid or are just plain wrong. So I will take my business somewhere else. Smart attendants that are not well trained and are not capable of assuming any responsibility on behalf of the company they represent, patronize customers and blame anyone else for their lack of performance according to their offerings and that use unfortunate phrases on disgruntled customers do not deserve my business. For me, my peace of mind is more important. Thank you for all that it was, EntirelyPetsPharmacy. I hope you consider this feedback to improve.