Hugh M.

If the option were available to give less than one star, I would. In a phone call to a customer service agent, the agent hung up while an attempt was made to explain an error that completed a reservation that was not wanted. Admittedly it was customer error to even start the online reservation, but the attempt was made to cancel what had been started - before charges were placed on the credit card. But, in spite of the attempt to cancel by closing all open windows, the reservation was competed and charges immeditely actioned. The contact with the service agent was within minutes, who refused to consider any option for cancellation - then hung up. Inconsiderate and/or impolite would be an understatement.