Hudson W.

My order was shipping very slowly, over a month from the vendor overseas. Customer support reacted quickly to my query and replied that they asked the vendor to reship the order with a tracking number.

I ordered a hat from Woolrich/Borderfree. The shipping was CDN$6.99. The hat was a poor fit so I asked for a return. Borderfree return shipping was one-day DHL return shipping costing CDN$36.74, deducted from the refund. Borderfree sent an acknowledgement that they received the hat and the refund would be credited to my credit card. No credit was returned. I waited two weeks in vain for the refund before I sent a query. Borderfree never replied. I lost my refund and Woolrich lost another customer.