My first order with this website didn't go quite as originally planned. I measured my body using a measuring tape and the first shirt were too baggy in the arms and the back (but this was due to the shirt back details I chose). Contacted Customer Support and they were very very helpful in assisting me with adjusting my measurements and gave me store credit to order another one. The second shirt that came was really really close to perfection and I was very happy with that already. All the orders were made very quickly and sent very quickly too. Overall, the whole experience with they has been a very positive one and I highly commend their excellent Customer Service!