Hrvoje H.

Recently I bought Xiaomi Redmi 4A via Honorbuy. I got the device couple of days later and everything seemed to be working great at first but soon enough I found out that I can't make phone calls or send texts and also none can contact me neither with phone call or SMS (I use Croatian T-mobile). I googled that problem and I found out that I'm not the only one experiencing this as there were mulitple complains about the same issue from the customers in Poland, Spain, India, Thailand etc., so I decided to contact Honorbuy customer service in order to fix this.

Girl named Lily answered to my email and asked me to send a video of a problem which I did. After couple of days (that is how fast they are) she suggested me to send phone to a repair service in Slovenia on MY COST despite it is clearly their fault and not mine. In this moment I just wanted to fix this so I sent the phone to an address she provided me. Again, it took almost a week to hear from them again so I was getting really frustrated and today they finally contact me saying the phone is working fine and that there is no problem with it providing me some pictures of allegedly my phone calling other with ITALIAN SIM CARD which has nothing to do with my CROATIAN SIM CARD. Also, she accused me of damaging the hole of SIM card tray which is literally millimetre scratch made because it's impossible to pull out the tray without using some metal needle or something.

Anyway, to this moment they still didn't refund me nor fixed my phone and I'm not sure they will so be aware of this and don't trust them nothing!