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H R.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Sports

Member since June 2020

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1 Review by H

6/17/20
BUYER BEWARE! DO NOT BUY FROM THE FRAUDULENT COMPAMY:@*******@BikeHighway.com

FRAUD ALERT!
I attempted to spend $1400. 00+ with this company and couldn't get shipping information even 2 WEEKS LATER. Donna, the receptionist, customer service department, or joke of an owner refuses to so much as answer the phone or call me back. Then, after bombarding her *******@bikemania.biz, she has the AUDACITY TO LIE ABOUT MY ORDER EVER BEING SHIPPED. FedEx has RECIEVED ZERO from this company on its way to me. $1400. 00+ only bought me WORTHLESS excuses from some woman named Donna. WORTHLESS.

So much for Gramps getting his trike, which was in "stock" according to them. Smfh.

Tip for consumers: FRAUD ALERT!!! AVOID DOING BUSINESS WITH THIS SITE!!!

customers28
Customer S. – BikeMania.biz Rep
Dear HR,
We're sorry that the items that you ordered ended up being out of stock. As of April when Covid entered the arena, a lot of items stopped flowing from Asia which is the largest source of bicycle equipment in the world. Besides equipment, communication with manufacturers and suppliers also had become difficult. Stock levels at the warehouses have become unknown because there aren't enough people or information available to do everything they need to do to ensure that all T's are crossed. If one of our warehouses tells us they shipped a particular order or item, than we tell the customer that the order shipped. Its not that anyone is lying to you. This is also going on in every consumer industry, take food for example. Supermarket shelves are empty but the items are still for sale in their fliers and online delivery sites.

There is nothing here to do with fraud. You weren't frauded in any way. If this were fraud, you wouldn't have received your refund for items that became unobtainable. Some products have become more difficult to get and information about them as well. We are working hard with the information we receive and apologize that we couldn't fulfill your order.

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