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Howard R.

4
Level 4 Contributor
California

Contributor Level

Total Points
3,303

27 Reviews by Howard

  • AliExpress

11/30/14

Not buyer friendly. They know you can't return things to China becuase of the high shipping cost for us, but not for them. Very hard to prove poor quality or defective goods which AliExpress requires. So you are out of luck. The less than honest seller know that and will send you anything just to complete the transaction. And BTW takes for ever to get what ever they send.

Tip for consumers:
Ebay or Amazon is paradise compared to this site.

Service
Value
Shipping
Returns
Quality
  • DuckDuckGo

5/13/22

Duckduckgo would have you believe that it is a program alternative to Google. But it is not. Once you load t on your computer, it does not appear in the program list and can't be easily removed. It takes over all your search imitations like a virus. You can't switch back a and fourth between search engine. It is hard to remove it and depending on your experience you might have to hire a professional to remove it. You have to wonder why they would do it this dishonest way and not make it a program that you can remove? What are the up to? Alternative to his BS virus is Incognito mode on Google. Much easier to use and turn on and off.

Tip for consumers:
Avoid this virus.

Products used:
Incognito Mode on Google.

  • Shoes

5/16/18

Anything to make a sale. Send the wrong color shoes just in case they stick. Then you want to return them? No problem except for the $6.95 restocking fee. In the fine print as part of the free return policy they advertise. These guy are very bad.

  • Restoration Hardware

5/13/15

You would like to think that Restoration Hardware (RH) is a class store, perhaps like Nordstrom were customers and quality come first, but nothing can be further from the truth. My experience deal with their outdoor furniture and customer service. The outdoor furniture is of poor quality and does not appear to be what it seems.
Unlike other outdoor furniture cushions that you might have had in the past, their cushions are not waterproof and will absorb water like sponges when wet. Plus when you buy them you sign an agreement that they can't be returned. RH solution is to buy plastic covers for each piece at $100 + per cover. In addition the fabric they use, while like being Sunbrella is not as durable and prone to mold. They claim that there cushions can't be waterproof and meet there standards of comfort. Really? Plus they say they have that disclaimer in on the website which may be there but try to find it.
The furniture frames are also inferior, while the designs look terrific, you don't get what you see. The furniture appears to have a teak frame but may only have a teak foot accent. The frames are heavy painted iron and prone to rust in area near the sea. Surely for what they charge they could afford to give you great quality, like outdoor foam cushions and aluminum frames or real teak. If you don't mind rust stains on your patio or soggy moldy cushions then RH will not disappoint you.

  • DressLily

5/8/17

This is a sneaky company. There website makes you think you are doing business with a US based company buy they are in China. So anything you buy will come in one to two months.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Howard,

We appreciate your review.

Please kindly note that we ship all the items from China, where we are located.

We have indicated in our website here http://www.dresslily.com/m-article-id-36.htm

We offered varies shipping methods with different shipping time during check out.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available and the shipping time is 10-25 business days. However, please rest assured that the estimated delivery time for your package is still valid.

We have contacted you via ticket. Please kindly check it in your account.

Thank you.

Dresslily Customer Support Team

  • The Mine

12/31/14

The worst customer service and return policy. Sent the wrong item and would not take it back. Had to file a Paypal claim.

Tip for consumers:
Buy it on Amazon.

Service
Value
Shipping
Returns
Quality
  • Alibaba

3/22/20

Alibaba, A Chinese company, would have you believe that they will protect you in transactions from such thing as, wrong item sent or poor quality They use such terms as Trade Assurance. But not so.
We here in the West expect to get exactly what we order. But Chinese culture, sanctioned by Alibaba, seem to be that if you are sent something of what they consider equal or equivalent, that will suffice to complete the transaction. This is the case even if you can show a picture of what you have bought vs. the very different model you received. You can't return it economically because of the high cost to ship to China from the USA, costing us 10X more them for them with their government subsidized postal service.
So you contact Alibaba to help you resolve the dispute. However, you will loose unless there it is gross discrepancy. But if it is similar style, slightly different model of lesser quality or a color difference you will be out of luck. There are two problems here; they are Chinese company and the people doing the judging, are in some cases, not technical qualified. This is particularly true with the purchase of technical / industrial goods

  • Hithings.com.cn

6/6/19

This is basically a dishonest and a fraud company. They also go by the name of Shenzhen Instantware Information Technology Co. While they have a good website and catalogue they do not have the products indicated. We wired them money for product and they no longer communicate with us or have shipped any product. Since we are a professional purchasing company and have done many industrial transactions in China this company is dishonest. Contact us at *******@gmail.com for further details.

  • Americarecpap

11/4/18

Stay Away from Americare Respiratory Services. Slow service, bureaucratic overly excessive paper work, ill informed about medicare available supplies.
I need a new C-PAP machine under medicare and made the mistake of calling these people.
1. Took three weeks, an unnecessary trip to my doctor to fill out a form which I did not need because I was and existing user.
3. then could not tell me if I was eligible for a new machine saying the rules changed.
2 Then wanted me to sign a form, which was also unnecessary, saying I would pay $70/ month if not approved by Medicare.
4 Told me I was not eligible for the new Resprionics machine but would not tell me what machine they would supply.
This company is either dishonest, incompetent or just assumes we are all morons. That very day I told them to stuff it, I called a larger supplier. In ten minutes the latest Respironics machine was on order with just my medicare # and the my word that I would fax the prescription.

  • General Electric

11/2/18

Bought five appliance for a kitchen remodel, top of the line. All needed service withing 5 years. Even the service guy thought the stuff was junk.

  • Orvis

6/23/18

They claim to have world class service but not in returns. Absurdly slow return process. Slow return shipping. Slow to refund once received. They are certainly no Zappos. You either trust your customers or you don't.

  • Aosom

5/3/15

Purchases a 100 pound umbrella base. It came damaged because it was poorly packaged. They said they would replace it because I filled a Amazon claim. To satisfy that claim they sent an empty box hoping that Amazon would close the case beciuase they could show they delivered a replacement! Sleazy and dishonest. Just want folks to know how thic company does business.

  • Alibaba.com

11/30/21

Alibaba is no Amazon when it comes to customer satisfaction. They would have you believe that if there is a problem with a purchase, you will have recourse. Not so. If you have a problem and dispute the purchase, prepare to go through a lengthy arbitration process and in the end improbable satisfaction. The process adjudicated by inexperienced personnel who do not know quality, have diffent standards or have not heard or the Alibaba quality assurance guaranty. They have difficulty communicating and may be working on multiple disputes ranging from clothes to electronics to construction equptmnet.
When you buy from their suppliers you are more than likely to receive not what you ordered, but something reasonable close. The color may be off, the item might come disassemble from what was picture, material and finish substitutions, and even small size differences. This by Alibaba standards is acceptable quality? If you file a dispute, you might get a token concession from them but nothing in the way of true satisfaction. So in the end you will eat it.
The cost of returning anything to China is outrageously expensive. The cost of shipping is perhaps five plus times more expensive for us to send something from here by UPS then for them to send it to us. So if you dispute a purchase and there supplier is at fault, they either have to force there supplier to give you a refund or make you eat it. I am not sure in the history of that company they ever made a supplier do a full refund. This is a payment in advance website with little recourse, you will not be able to do a Credit Card charge back since the transaction is with Alibaba not the supplier. As they say…. You pays your money and takes your chances.

Tip for consumers:
Spend a little more and buy domesticly.

Products used:
We could not use the goods.

  • Hdmusa

12/22/19

Just out of warranty, my z series CPAP produced and error code 99 and 66 which can not be reset and requiring a $140 service. Nice feature they built in to the product, pay them now and also later. Consider that in the price of this CPAP. Check the internet buzz on this problem.
Since it is a travel CPAP for me, I used it for only about 30-40 nights on short trips. So this company is either dishonest or or makng a technically flawed product, maybe both?
The product is also noisy comes with too short of a hose requiring you to sleep with the machine above your pillow.

  • Instant-tek.cn

6/6/19

Also known as HiThings.com They do not have the product they show in their catalog and will take your money and and not ship or communicate with you.In our case we wired them money and they did not ship nor could we contact them. Save your money and buy elsewhere.

  • Pilpack

11/19/18

Their promise is to send you all your pills at one time in Packets. However, they do not do that. If they can't easily fill one of your prescriptions they will send the packets incomplete anyway.
Here's the dangerous part. When you receive your pills there will be no notification that pills are missing nothing noted in the box or on the packets. This may not be a problem if you only take a few pills. You might notice one missing. If you have to take many pills you may not notice one missing and start taking them without the required pill. They don't seem to think this is a problem since they say if you study your bill you can figure out that a pill or two is missing? In fact after I called them they still did not realize a pill was missing although it was confirmed on the original order.
When I signed up for the service I requested a co-pay estimate. It was 20 % more then what I was paying at CVS but I figured the convenience might be worth it. However when bill came it was 30% more for one month's supply. They do not do a 90 days' supply so you might have month end anxiety.
I will also say that the convenience is questionable. I received the packets in two white boxes taking up about a cubic foot of space. Instead of my 10 pills being in one packet they were in two. Previously my 30 day supply fit is a small compartmentalized plastic box the size of large book
All in all this service in not worth it and may be hazardous to your health.

  • Unlimited Appliance Parts

6/23/18

Was majorly disappointing in the parts they sent, that did not match the manufactures part number. They also claim to have a no questions ask return policy, But try to get someone to respond with return instructions. Had to file a PayPal dispute. Suggest you pay a little more elsewhere.

  • Lands' End

7/27/15

I have buying my men's clothes from them for many years and find them to be a great and easy resource. Always get what you buy and far prices.

  • Ailinghouse

1/21/24

I am a senior in Carmel, living here for 40 yrs. I asked this business to quote some work at my house. They seemed trust worthy being a local company. Based on that quote I gave them the job. While they did not complete the job, they wanted to be paid in full. They indicated that to complete the job it would cost a small amount of additional money. Although,what needed to be done was not outside the original scope of the job. Turns out, that the additional small amount of money was almost double the original quote.
While I am looking into my legal recourse. I would strongly suggest avoiding this business.

Products used:
Attic Cleaning

  • Ampacepower

2/19/23
Verified purchase

I purchase a Ampace P600 on Amazon and it was a very bad experience. The device was mostly non functional on arrival, but worked long enough to hear the noisy cooling fan, that comes on and off, that everyone is talking about. But the real surprise came when I looked at the user's manual and discovered the life of this battery based product is less than 1000 charge cycles. And even at 1000 charge cycles the batteries capacity is diminished to 70% of capacity. This is a surprise, since it is suppose to have Lithium Iron Phosphate Batteries (LiFePO4) which have a much longer life? More like 4000 -8000 charge cycles. So how is this possible? Because the seller indicates in small print that the product has a "hybrid" construction of lithium ion batteries? Which means less than 100% LiFePO4 batteries. Different Lithium ion battery types mixed and with a mix of different battery chemistries. Given the volatile nature of some types of lithium batteries, and since it was going in my house, I decided I would not take a replacement unit offered. This product is not made in the USA and product safety is of concern.
Upon informing the seller of the defective unit I received, the seller would not provide a return label and basically gave me a hard time. He requested I send it back at my own expense. Had Amazon not had a big stick over him, I never would have gotten it returned. It took two weeks to get a refund with lots of correspondence. Plus the batteries make this hazardous freight, with restrictions. For a return.
So buyer beware.

Howard Has Earned 61 Votes

Howard R.'s review of The Mine earned 4 Very Helpful votes

Howard R.'s review of AliExpress earned 13 Very Helpful votes

Howard R.'s review of DressLily earned 4 Very Helpful votes

Howard R.'s review of Unlimited Appliance Parts earned a Very Helpful vote

Howard R.'s review of Pilpack earned a Very Helpful vote

Howard R.'s review of Lands' End earned a Very Helpful vote

Howard R.'s review of Instant-tek.cn earned a Very Helpful vote

Howard R.'s review of Shoes earned 6 Very Helpful votes

Howard R.'s review of Alibaba earned 3 Very Helpful votes

Howard R.'s review of Americarecpap earned 2 Very Helpful votes

Howard R.'s review of hdmusa.com earned a Very Helpful vote

Howard R.'s review of Hithings.com.cn earned 2 Very Helpful votes

Howard R.'s review of Restoration Hardware earned 5 Very Helpful votes

Howard R.'s review of Alibaba.com earned a Very Helpful vote

Howard R.'s review of aosom.com earned 2 Very Helpful votes

Howard R.'s review of General Electric earned 2 Very Helpful votes

Howard R.'s review of DuckDuckGo earned 10 Very Helpful votes

Howard R.'s review of Orvis earned 2 Very Helpful votes

Howard Has Received 1 Thank You

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mark d. thanked you for your review of Restoration Hardware

“Thank you, I have had my eye on very expensive outdoor furniture from RH. Your review has changed my mind, I won't be buying from them... outdoor furniture that is not waterproof? Ridiculous.”

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