I have been in my place for almost 4 years now. I thought I need and should get a home warranty. Left a message on getting response from 4 different companies. I was called like at really early next morning by Select Home Warranty. The sales agent told me the top of the line warranty a platinum would be x amount and would cover my roof and septic tank also and if you want a better deal pay $1200. 00 for 3 years same warranty and coverage is great top plan they have, so I bought that plan. 2 1/2 months later my soft water system goes bad. I called they made appointment and said I would get a call when, great. I was never called so I called Select Home Warranty and was told this was not apart of my warranty and it would be additional charge. I told them to cancel me because I was told this was their best plan that was B. S. I was called back several days later but missed call and called Select Home Warranty back and was given an ok deal and I payed or additional 3 years so I bit on it so total I paid for 3 year plan total $1364. 94 and re made the appointment so my water softener could be repaired or replaced and I even gave them make and model of water softener and was told we will have some one call you. I waited for almost 2 weeks and yes the covid-19 is going strong. I called them a Select Home Warranty again and was told that they did not have a company that could do that in the area. I was told I could get my own lic. Company to replace my water softener and they would take care of me, B. S. and hung up. I waited around 3 weeks or so as not to take their Customer Service Persons head off was not his fault he works for a shady company like that. I called and told Customer Service I wanted my money back, PERIOD. I was asked why which I told them on crap service I got and I was told by Customer Service guy who told you that I stated you guys did not 1 but 2 of you did that. I also told him after she said he would handle that that forget it I can repair myself and I want my money back. I was told again they would take a percentage out of what I paid for for early termination. I told him you guys do what you have to and I will do what I have to do, Pay Backs are a MOTHER! One other thing Select Home Warranty takes your money right away and it takes 30 days from Select Home Warranty to get back your money, B. S. Would I recommend Select Home Warranty, NOT ON YOUR LIFE! I HAVE ALL MY PAPER WORK FROM THIS COMPANY AND WILL KEEP IT!