Howard B.

On 6/2/2016 a Hoveround repair person named Hank came to my apartment building to repair my Hoverlift. The Hoverlift shorted out due to an electrical problem with the controller on my NEW Hoveround. MPV5.

The controller started smoking when the hoverlift was connected to it and a pin in the hoverlift connector melted as a result.

Hank replaced the power chair controller under warranty and he had to install a new wiring harness on the Hoverlift that was shorted out due to the problem with the Controller. Hoveround refused to cover the short in the Hoverlift and charged me $490.13 (parts and labor.

I paid this with my Target credit card after conversing with Hank and a very rude woman who was his supervisor. I told her I objected to being charged for something caused by my controller on my brand new Hoverround, and her response was that if I did not pay immediately, Hoveround would not supply any more service to me.

As a result, I paid the bill with my Target credit card, which Hoveround charged to my card 3 times (see below charges). I reported them to the better business bureau BBB Case# ******* and requested a full refund for all parts and labor.

Charged my target card 3x for same repair:
6/2/2016
HOVEROUND *******6200 FL
$490.13

6/2/2016
HOVEROUND *******6200 FL
$490.13

6/2/2016
HOVEROUND *******6200 FL
$490.13

About a month prior to this I complained to Hoveround that the bracket that attaches to the bottom of the power chair seat to allow the chair to be secured to the Hoverlift was not aligned properly, and to date this had not been resolved properly.

My experiences with Tech support at Hoveround has been unsatisfactory on all occasions.

Howard
Hoveround Owner in Alameda County, California