I've read some of the reviews and are similar experiences as I had recently. I ordered online some tool bits, order went through and got a confirmation email. Checked my credit card and there was a pending from NT. After ONE MONTH of not receiving my order, I contacted CS with my order number. They said they had cancelled it but never notified me. Also that I could buy it again, but paying more than TWICE than I had payed! I complained and they simply answered "we can modify our prices whenever we want". SO now they have all my information to SCAM me with their junk mail, also my address AND my CREDIT CARD information to sell to hackers. THIS JOINT SHOULD BE SHUT DOWN, STAY AWAY FROM NT LIKE THE PLAGUE!