I sent 2 DVD to them, and only got 1 converted into digital. I was told the other one was all copyrighted material. I ask them to recheck more carefully, they did and found some personal footage, but still didn't get what I was looking for. Since I was sure it's in there, so I asked they to recheck again, but was told that my DVDs had been sent back, if I what them to recheck, I'll have to resend them again after I receive them, which means I'll have to pay another $9.99 for shipping. So irresponsible! Over $40 waisted, no to mention the unpleasantness dealing with these guys.