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Holly W.

Contributor Level

Total Points
81

1 Review by Holly

  • Gardening Express

9/6/19

DO NOT BUY FROM THIS COMPANY. I bought a pair of Photinia Red Robin trees - they were late coming and then were spindly and half eaten. When I wrote to complain they did not respond for 2 days, and I then had to message them through live chat. Their response was the trees would grow back ok in a month, and if I wasn't happy I should send the trees back (at my cost) as per returns policy - which would be completely impossible as they are 5ft tall! This is a clear case of mis selling - if I had know this was the state of the trees I was buying I would have NEVER have bought online, and gone straight to a garden centre.

Tip for consumers:
go to a garden centre and choose healthy plants

Products used:
There were no refunds unless you send the trees back yourself - impossible as they 5ft tall each

Service
Value
Shipping
Returns
Quality

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