I ordered 15 sets of candles/vases for a wedding. I received 12 sets. When I called and asked for a refund they only credited me for the glass vases not the candles. When I argued I needed the rest refunded they basically said I was lying about how the items were shipped and therefore I essentially gave up my right to refund. I don't care how they ship them, I am missing items they won't refund. I am a wedding florist and have spent $1000 plus a year with them so being called a liar is not sitting well with me at all.