Even though Tough Love Teethers had to evacuate their home due to the California wildfires our order was processed quickly. I had a couple of small issues navigating the website on my phone but Naphtalie emailed me promptly and made minor changes to my order. The Baby Knuckles Teether is cute and smells good! The seafoam green silicone teether clip is bright and fun. The $3 for the engraving is well worth it!