Holly R.

This is a warning DO NOT use TICKPICKS to purchase tickets. Please beware this company is horrible; their customer service is awful. I paid this agency $642 dollars for a show that has been canceled and they refuse to give me my money back. Details on my experience are provided below for reference;

I splurged and spent $642 to take my husband to a concert and purchased tickets from TickPicks for the first time. I do use other ticket agencies frequently and have never had the issues or the poor customer service from other ticket agencies that I have received from TickPicks.
Originally, the concert I purchased tickets for was canceled due to performer illness and rescheduled. I could not attend the rescheduled date and the support desk explained they have a very strict "no refund policy" if show is rescheduled. BUT they would resell the tickets, could not guarantee they would sell, and I would not be guaranteed my full amount back, plus they would get commissions for selling the tickets I originally bought from them.
Next, the rescheduled show was cancelled. The venue said all remaining dates for the year, including the rescheduled show, was canceled by the performer and refunds could be obtained from point of purchase. Upon getting a hold of a TickPicks service representative, the rep said he could see the confusion with venue stating to get refunds from point of purchase, he would he ask his manager. Upon returning the service rep said it was rescheduled to ten months later (July 2019) and he could not refund the tickets. Again, offering to resell them with no guarantee they would sell or I'd get full amount back.
Lastly, after checking with the venue website, there is NOT a rescheduled date for ten months later posted anywhere with venue as TickPicks claimed. The service rep argued with me that no other ticket agencies would refund me either and their policies are the same. Again, an offer to try to resell the tickets I originally purchased from them was made, with no guarantee I'd get my $642 back, with no guarantee they would sell, and of course it would be less commissions if they did sell them.
Again, beware of this company. It is horrible and their customer service is bad. Refusing to give a refund for a show that was canceled. Canceled shows are noted as refundable per their service agreement. They claimed the show was rescheduled for ten months later, to avoid a refund. When questioned, the answer given was they would have to pay back the original seller $642 and that was too hard for them to do so. I will be disputing this, but please save yourself a hassle and do not buy from TickPicks.