Holly P.

CAN YOU BELIEVE THIS?!?!_________________________
NOTE: I ordered a convection blower online for my Pleasant Hearth pellet stove and gave all the model numbers, make, etc. THE TOTAL WRONG PART WAS SENT TO ME. Purchase price was $72.48. REFUND AMOUNT IS $55.25 from which I have to pay return shipping of approximately $30! Part was sent from the manufacturer, not from Northern Tool from whom I purchased the part and who took my payment. I feel like I've been robbed/scammed. Never again._____________________________________

From: *******@northerntool.com [mailto:*******@northerntool.com]
Sent: Tuesday, February 6,2018 10:08 AM
To: Patton, Holly
Subject: NTE Order ******* Update

Here is the return information you requested for the vent free fire place blower. Please mark on the outside of the package return authorization number RGA-******* and ship to the address below. Please note that the return shipping must be prepaid and an 15% restock fee applies. Return to: GHP Group Inc. RGA*******440 W Howard St Niles, IL ******* Please retain your return tracking number for your records and if you would provide us with the carrier name and return tracking number we can expedite your refund. We are sorry for any inconvenience. Thank you, Jason

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If you have any questions regarding this notification,
Please contact us at *******381 or through our website
At www.northerntool.com.

Sincerely,

Northern Tool + Equipment Customer Service
Monday - Friday 7 a.m.-6 p.m. CST