Holly H.

I ordered a specialty mug from this company as a gift & it came with a big spot where the glaze and ceramic was cracked & chipping off. Obviously I can't give it as a gift with the side crumbling so I tried calling the company to request another mug. No answer. Called again the next day. No answer. I took a picture of the defective mug & emailed the company. Several days later with still no response I emailed again. Nothing. Finally about a week later I reported a problem to Paypal & then I got a response. The response was to cancel my dispute with Paypal & they would then send another mug. I did as requested (even though Paypal specifically says don't do this until you have resolved the problem with the seller), and did I get a new mug? No. I got the run around for a month & finally told them to screw off, it wasn't worth the hassle. So unless you don't mind losing out on $ if you get a defective product, go ahead & order from TeeChip. I for one will use a company I know & trust from now on.