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Holly F.

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1 Review by Holly

LightInTheBox

  • LightInTheBox

“NEVER received my item. Would not ackowledge it.”
5/8/17

I bought a fascinator for the Kentucky Derby on their website. I ordered it two weeks before I needed it & paid an extra $10 for " 2 -3 day expedited shipping " as it said on their website. It NEVER came. And they would not refund me. When I emailed them continuously, they said it was the shippers fault & to wait 10 days and it should be delivered. If I was worried, they said. Contact the shipping comany they hired directly. And gave me their website. So basically- they scammed me out of my money AND took extra for fast shipping which they knew would not happen.

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Helpful  (3)
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LightInTheBox F. – LightInTheBox Rep

This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15347126 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Holly Has Earned 3 Votes

Holly F.'s review of LightInTheBox earned 3 Very Helpful votes

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