Holly C.

I ordered Adidas jackets for our soccer team and paid for them online. A few days later, I got a call saying they didn't have some of the sizes I needed so they refunded me on those and shipped the sizes they did have. I couldn't find matching jackets in the right sizes elsewhere to match the jackets they had just shipped, so I needed to return the 10 jackets I bought from Epic Sports. They informed me that I would have to pay a $7.16 fee per jacket and that I would have to pay shipping as well. I tried to see if they would work with me on the restocking fee since they were the ones not able to ship my full order and messed me up. I would have never placed the order if I had known they couldn't fulfill the whole order. When they shipped the sizes they did have, they didn't happen to tell me I would be charged a $7.16 fee if I needed to return these. They said the only way they'd waive the restocking fee is if I ordered a similar item, same $ amount. I said sure, send me the Adidas Tiro 17 jacket and they said sorry, we don't carry those. This business is definitely not out to help the customer and not friendly in the slightest. I left phone messages but never once received a call back, only emails. I worked with someone named Racheal. I am a team manager for a small soccer team and the $115 will come out of my pocket. I'm amazed this company can stay in business with this type of return policy. I will not be ordering from them again, very bad experience.