We’re in this together! Stay safe with our COVID-19 guide


Holly C.

Contributor Level

Total Points

1 Review by Holly


I recently placed my first order with ASOS. I was really excited because they had cute AND affordable clothes. When my package arrived, one of the dresses I ordered was not included and instead I got this hideoderous shirt. I attempted to contact customer service to let them know what happened and first of all, their chat (the only option) is extremely annoying. Second of all, I tried twice to tell the person I was chatting with that they messed up the order and I wanted the correct thing sent to me without me having to do anything since it wasn't my mistake and didn't feel like I should be punished for it, and both times I was told I HAD to return the shirt they sent me by mistake before they could do anything else. I work 60 hours a week and it was a huge inconvenience to make a trip to UPS. No one I spoke to seemed to care. After about a month, I finally had the free time to return it. Lo and behold, I get a message from them that they can't just refund the money because I returned it after 28 days so I only get store credit. Now I'm forced to shop with them again or lose my $30. They really need a phone number and I could not be more displeased.


Holly Has Earned 1 Vote

Holly C.'s review of ASOS earned a Very Helpful vote

Holly hasn’t received any thanks yous.

Holly doesn’t have any fans yet.

Holly isn’t following anybody yet.


Similar Reviewers on Sitejabber

Ashley J. reviewed ASOS

There were so many issues with my order. I paid for express shipping to get several options for a...

Lili m. reviewed ASOS

Terrible service, orders delivered after 2 weeks, they send you used items that smell. They won't...