Holly C.

I recently placed my first order with ASOS. I was really excited because they had cute AND affordable clothes. When my package arrived, one of the dresses I ordered was not included and instead I got this hideoderous shirt. I attempted to contact customer service to let them know what happened and first of all, their chat (the only option) is extremely annoying. Second of all, I tried twice to tell the person I was chatting with that they messed up the order and I wanted the correct thing sent to me without me having to do anything since it wasn't my mistake and didn't feel like I should be punished for it, and both times I was told I HAD to return the shirt they sent me by mistake before they could do anything else. I work 60 hours a week and it was a huge inconvenience to make a trip to UPS. No one I spoke to seemed to care. After about a month, I finally had the free time to return it. Lo and behold, I get a message from them that they can't just refund the money because I returned it after 28 days so I only get store credit. Now I'm forced to shop with them again or lose my $30. They really need a phone number and I could not be more displeased.