Holly C.

I am so upset! I ordered 2 t-shirts from Zazzle.com to wear on our 25th wedding anniversary vacation which just noted mr & Mrs. With our last name and says 25 year anniversary. Very tastefully looking t-shirts or so I thought. We we were so very excited just to wear these to the pool or around the resort for a couple days on our 8 day trip. Well we first received them and the print job was not so great. It looked like the ink dripped on most of the lettering. So I took pictures of t-shirts when they arrived, sent an email with pictures attached. The girl who responded was very kind. She said in her words, "This replacement will be shipped using a faster courier service than selected at the time of your original purchase, so you should receive the package in due time". I'm STILL waiting and we leave in 5 days! I ordered them way in advance so there should be no problem! So yesterday I called twice and 1st time on hold 15 min., than suddenly got quiet on other end and their phone hung up. I called right after, a 2nd time, on hold 13 min. Same thing happened! Unbelievable to me! Needless to say I am FURIOUS! Their customer service is HORRIBLE! The only kind thing was the 1 email ensuring me the product will get here in time! That's a total laugh! Well I checked and I have NO orders pending, didn't receive an email noting "your item has been shipped"! I'm beyond FURIOUS! Next time I'm going to do my due diligence on reviews for companies sending me items. But there Ads are everywhere so I just placed the order with them. Lesson learned BIG time!