Holly A.

My daughter has had 3 pair of the Nike Superfly soccer cleats all in size 10. I ordered a special edition Superfly that was released back in February. My daughter was injured during a showcase and unable to play for 6 months. So when they arrived, I held the soccer cleats back as a surprise for when she was able to play again. The size 10 Superfly that I bought are too big which was a shock. I called customer service and the first person I spoke with said they could do an exchange for me or give me a credit. I wanted to talk to my daughter and see what she wanted to order. When I called back, I spoke with someone else and they quoted their 60 day return policy. I explained the situation and my previous conversation to no avail. So now, I am stuck with a $250.00 pair of soccer cleats that my daughter cannot wear. She plays for the DA and we go through a lot of cleats. I just wanted another size or just something that fits. I will not do business with a company that refuses to listen or understand the circumstances. I would have accepted a restocking fee, but they refuse to bend. Very disappointed.