H L.

They reached out to tell me they didn't have my glasses size and to pick different pairs. They then sent me a list of glasses more expensive than the ones I ordered originally. Their links didn't work, their invoices were incorrect and two separate "Optometrists" asked repeating questions that they said in previous emails would not be asked again, and they seemed super disorganized. They couldn't locate my Pupil distance and the back and forth has been daily for 2 months now. When I mentioned I was "a little frustrated" with the process, since I needed the order completed a month prior for insurance purposes, the "optometrist" was suddenly "out of the office" mysteriously. This has happened twice now, and I still have no confirmation regarding my glasses order. Very disappointed in the customer service and disorganized process. They also lied and said they processed by order already cause I decided to cancel my order due to the messy process, but still have not received a confirmation that the order was processed as promised.