Hi S.

I ordered 3 items for a birthday gift to myself. 1 item was not something I ordered, one item was filthy, the other was fine. It took over 7 attempts to get refunds or exchanges and hours of discussion. I ended up never actually receiving a replacement for the filthy item. I didn't know a 3 item order could be so difficult. It's not worth it to shop here if this is how order issued are handled. This was free people's mistake, not mine. I am extremely annoyed at how this was handled and the fact that every time I contacted customer service I had to explain the whole situation again. It also took over a month to get partial resolution. I love your clothes, but your customer service stinks. They're in dire need of improvements to the shipping department and customer service.

Horrible/no actual customer service. Paid for expedited shipping (2 days), but didn't receive item for a week. Was scolded by their online customer service and then accused of lying and told I was dumb. Will not shop here again. They treat you like you're less than human and offer no assistance. Greedy and money hungry. They don't care about the customer, they care about making a buck. No business from me any longer. They don't tell you that you must have a printer to return items.