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Hira W.

Contributor Level

Total Points
93

1 Review by Hira

  • DreamWorldTravel

2/5/20

Very BAD CUSTOMER SERVICE I paid online for my two tickets and they took my payment twice and after that not responding to my emails and calls. Staff is untrained they don't know how to deal with customer just lying about everything and transfer the call to different department then disappeared still I am waiting for my money. Disgusting company unprofessional very rude staff.

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Dream W. – DreamWorldTravel Rep

Dear Hira,

Thank you for your feedback and we are sorry to hear about your experience with us.

We are currently experiencing a high volume of enquires which is delaying the response average time.

Given the impact these enquires are causing on our response time, we currently allocated an additional number of team members to ensure all requests are dealt with promptly.

In addition to the above, we have also put in place customer care training to improve our customer service standards.

If there is anything you need assistance with please contact our Customer Care Team at customer.care@dwtltd.com and our team will be happy to assist you.

Once again, we are really sorry you feel we have let you down in this occasion however we are working our very best to address any issues experienced by our customers.

Best wishes,

Customer Care Team@ DWT

Hira Has Earned 13 Votes

Hira W.'s review of DreamWorldTravel earned 13 Very Helpful votes

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