At first, the company worked really well. My packages got to me undamaged and well wrapped. However, the last shipment was unorganized, and the books contained within it were damaged because they were left without packaging. Lately, they lost one of my items - I even checked the tracking # on USPS which showed that it was delivered and received by BoxHop - and they have been ignoring my emails and requests to find it for a month now. Even when I requested to release my shipment, they haven't processed it for a week now. I'm not sure if they are running a sham, but the way they went radio-silent is very unnerving and concerning, I'm seriously afraid all the items I bought and all the money I put into this was gone to waste.