Hilda C.

I ordered a bedroom set from 1stopbedroom on July 3rd 2020 for over $2300. The estimated delivery was set for 2 weeks till end of month. Come end of July, I called to check on the status of my order and was told several items of the order were in back order and asked if I wanted to wait, I accepted to be patient with them and wait with the understanding that this was likely going to be a 1 Max 2 weeks delay. I called again and again in August to check on my order, and each time I called, I was given a different delivery date. I explained to the representatives that I was pregnant and due in September. I needed the bedroom set urgently. After several calls in August and long conversations with their reps, I was offered $100 compensation and asked to wait for delivery first week of September. September came along and I have been calling weekly to check on the order. Each time, I've been told there's a longer delay and the delivery time has now been pushed to October. Also, the compensation offered was never processed and removed from my balance. When I spoke to a representative, I was told A request was forwarded to billing department for the compensation. It has been over 2 weeks and still nothing from billing. Today September 23rd, 2020, I spoke to a representative and asked for my refund. After placing me on a very long hold, he returned and said I could not be refunded without penalties because I accepted to be patient. In order words, by being understanding and patient with the company, I will penalized. I have asked to speak with a manager and was told I will be placed in a waiting list for call back from the manager. I have had the worst experience with this company. I honestly believe it's a scam and needs to be shot down. It takes over 2 hours for them to answer calls and every representative will always tell you something different. Please take your money and time somewhere else. DO NOT SHOP FEOM THIS COMPANY. It is a scam.