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As an update to my review of our dreadful experience using Beds.co.uk. Terri offered us £20 compensation if I would take the negative review down. £20 doesn"t come close to what we are out of pocket, I would rather leave the review in situ.
Do not use this company. Absolutely the worst company I have ever dealt with. Their customer service is a complete joke. I have dealt with *...* is a waste of space, rude and talks over you, doesn't return calls as promised. * is on a whole other level... rude, dimissive and threatening. There is little point in wasting time and oxygen in speaking to her. After the 3rd attempt at getting the bed delivered (1st attempt was cancelled by company but nobody bothered to tell us, 2nd attempt was a completely different bed to the one we ordered!) and now we discover the bed has a broken headboard! However it would appear that this is our problem and not beds.co.uk. I feel I have no option but to contact Trading Standards for help.
*Personal information redacted by admin
Hilary B.'s review of Beds.co.uk earned 5 Very Helpful votes
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29/3/2024I had a very bad experience with this company's products after using them for a year and...
Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours....
Dear Customer,
We would love the opportunity to get this rectified for you. I have taken a look into your order, and tried to contact you however I have been unable to get through. If you could please contact me at terri@beds.co.uk
Kind regards,
Terri