It is an aweful and nightmarish experience with these bigots. I am in the middle of it and am so frustrated. I ordered a gift fot my son's birthday on July 30 and today August 11 is his birthday and it is not shipped to me. When I want to track my order, they ask for my username and password. I hit the password forgot button and they advise me that I would get. 6 digit code but I did that may be 100 times all ready and I never got that elusive 6 digit code!? When I chat with the online 'Robotic' personnel, she answers me every single time with, "How can I help you"? I write my question and send to her and her answer would again be "how can I help"? They do not have a phone number for us to speak to a real person. I will never ever do business with thwm again. An aweful service really!