Hester A.

Visited the store to return a faulty chain I had bought from Hobbs for my daughter's birthday. Received the most diabolical treatment who claimed to be the Store Manager there (she also claimed to be a lawyer). She abused her power, calling security on myself and my sister to be removed, I was aghast and security did not remove us as there was nothing to be removed for, they too where somewhat confused. She caused an extreme spectacle of herself in front of her staff too. As a life long shopper who spend good money at HoF it sure has changed. This was all to do with an exchange for a faulty chain but when I saw her behaviour I did not want that store to have my hard earned money. As we could not be removed, she decided to get more spiteful and said I could not have the full refund and replaced the broken chain and a receipt for less money than I had paid for it. Despite having my statement as proof of payment. She clearly was clueless as to the law and sales of good act when it comes to faulty goods.

However, good did transpire, I was able to go to another branch of Hobbs, explained what happened to a wonderful Store manager. Full refund, she did not even ask to see my bank statement.

Avoid this branch at all cost, this woman is vile.