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Uniqlo makes good clothing at affordable prices. However don't order it on their website. They have no telephone service, no live chat, it takes several says before they respond to emails and they write nonsense. I wrote several emails to complain that I never received my order, and after several days they wrote back to say that they will refund after I have returned the order... that I did not receive. This company should be banned from e-commerce until they have their processes right so that they abide to the law.
Their legal situation is confusing at best, the name of the software is Gemini, but they send emails under the name MacPaw and the payment they require with Paypal is to yet another company.
They don't send an invoice.
They charge your Paypal account for an amount higher than mentioned on their website
They don't provide their legal address.
The software bugs and can only be used once.
Unfriendly customer service. They provide two different legal addresses.
I gave autorisation to debit my Paypal account USD 10 each month.
However they have debited upfront the full annual amount of USD 120. They do not anwser to complaints.
“Indeed! They even tried to bill me before the contract was up 4 months prior and then turned me off because I didn't pay it. They are a scam. The folks that take up the billing is Paddle.”
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Dear Herve.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system. Besides, on the checkout page, you can choose the shipping methods. You can track your order if you have chosen the shipping methods with the tracking number.
Sorry to hear that you didn't receive our email. Also, You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Besides, all the feedback are real.
Best regards,
Newchic team.